At Rocky Mountains Distributing, our certified Taylor technicians are here to keep your Taylor soft serve machines in top shape. With decades of experience, they've seen it all. Here are some common issues they tackle, whether on-site or over the phone:
Machine Not Freezing Properly
Troubleshooting Steps:
Ensure the hopper is filled with the mix.
Verify that the temperature settings are correct.
Inspect the condenser coils for dust and clean them if necessary.
Ensure that the air filters are clean and unobstructed.
Solution:
Adjust the temperature settings as needed.
Clean the condenser coils and air filters regularly.
Make sure the mix level is adequate.
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Ice Cream Too Soft or Too Hard
Troubleshooting Steps:
Check the mix ratio and quality.
Verify the machine’s viscosity settings.
Inspect the scraper blades for wear and tear.
Solution:
Adjust the viscosity settings.
Replace worn scraper blades.
Ensure the correct mix ratio and use a high-quality mix.
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Machine Leaking Mix
Troubleshooting Steps:
Inspect the seals, gaskets, and o-rings for damage.
Ensure the draw valve is correctly assembled and lubricated.
Check for cracks in the hopper or cylinder.
Solution:
Replace damaged seals, gaskets, and o-rings.
Properly assemble and lubricate the draw valve.
Repair or replace cracked components.
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No Mix Dispensing
Troubleshooting Steps:
Check the mix level in the hopper.
Check for clogs in the feed tube.
Ensure the pump or gravity feed system is working.
Verify that the air/mix pump is assembled correctly.
Solution:
Refill the hopper with mix.
Clear any clogs in the feed tube.
Repair or replace faulty pumps.
Correctly assemble the air/mix pump.
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Overheating
Troubleshooting Steps:
Inspect the ventilation and airflow around the machine.
Check the condenser coils for dust buildup.
Verify that the fan is working correctly.
Solution:
Improve ventilation and ensure adequate airflow.
Clean the condenser coils regularly.
Repair or replace a malfunctioning fan.
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Freezer Lock
Troubleshooting Steps:
Brush clean timer has elapsed.
Freezing cylinder, hopper, or glycol failure.
Check the mix level and ensure the correct mix ratio.
Inspect and clean the air filters and condenser coils.
Verify and adjust the temperature settings.
Check for and replace worn parts like scraper blades and beater motors.
Solution:
Set the machine in wash mode and clean the unit.
Calibrate the machine and see which thermistor is giving the error.
Ensure proper mix level and correct mix ratio.
Maintain clean air filters and condenser coils to ensure proper ventilation.
Adjust temperature settings to the recommended range.
Replace any worn or damaged parts.
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Regular maintenance and timely troubleshooting are essential to keeping your Taylor ice cream machine running smoothly and efficiently. As your Taylor distributor in Colorado, Wyoming, and New Mexico, we recommend consistently cleaning and sanitizing your machine, as well as replacing worn parts. To make this easier, we offer an autoship program that delivers your machine’s wearable parts every 90 days, ensuring replacements are done on a reliable schedule.
If you encounter any issues that you can't troubleshoot, give us a call. We'll promptly dispatch a service technician to get things back on track.
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