RMD Privacy Policy

Last modified: November 10, 2026

Rocky Mountains Distributing ("RMD," "we," "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your information when you visit our website, shop our online parts store, complete forms, or contact our team.

Information we collect
Contact and business information: name, company name, email address, phone number, business address, job title or role, and the equipment or services you're interested in.
Order and account information: shipping and billing addresses, order history, the parts you buy, tax exemption certificates, and your store account login. We need this to fill and support your orders.
Technical information: browser type, device, operating system, IP address, approximate location, pages visited, time spent, and referring links.
This information helps us answer your questions, fill orders, improve the website, and tailor our service to your needs.

How we collect and store information
Website forms and marketing. We use HubSpot, a customer relationship management and marketing platform, to collect and store information from website forms, contact history, website analytics, and marketing email activity such as opens and clicks. HubSpot processes this information under HubSpot's Privacy Policy.
Online parts store. Our parts store runs on Shopify. When you create an account or place an order, Shopify collects and stores your order and account information on our behalf under Shopify's Privacy Policy.
Payment information. Card and other payment details are handled by Shopify and our payment processors at checkout. RMD does not see or store your full card number.

How we use your information
We use your information to:

Process, ship, and support your orders, returns, and warranty claims
Respond to requests, service calls, and inquiries
Provide quotes, equipment information, and updates
Confirm that orders ship within our authorized service territory
Send marketing emails, product news, and event invitations
Improve our website, store, and marketing
Meet legal, tax, and contractual obligations

Sharing your information

We do not sell your personal information. We share limited information only with:

Authorized manufacturers and partners, such as Taylor, Broaster, Icetro, and Zumex, to support equipment sales, service requests, and warranty claims
Shipping carriers, to deliver your orders
Shopify and our payment processors, to run the store and handle payments
HubSpot and other service providers that support our website, customer records, order fulfillment, and marketing
Legal authorities, when required by law

These parties may use your information only to provide services to us or as their own privacy policies describe.

Cookies, tracking, and emails
Our website and store use cookies, pixels, and analytics tools from RMD, HubSpot, and Shopify. They keep items in your cart, run checkout, recognize returning visitors, track form and site activity, and personalize content and emails. [If you use advertising pixels from Meta, Google, or others on the store, name them here.] You can set your browser to refuse cookies, but the cart and checkout may not work without them.

You can unsubscribe from marketing emails at any time using the link in any RMD email or by contacting us. Order confirmations, shipping notices, and other emails about your account or orders are not marketing and will still be sent.

Security, your rights, and retention
Security. We and our service providers use technical, administrative, and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration. No system is completely secure, but we work to keep your information safe.

Your rights. You can ask us to access, update, or delete your personal information, opt out of marketing emails, or withdraw consent for data processing. Email info@rmdcolorado.com to make a request. We may need to keep some order records even after a deletion request, as described below.

Retention. We keep contact and marketing information only as long as needed to serve you. We keep order, payment, and tax records for as long as tax and accounting rules require.

Links, updates, and contact
Our website and store may link to manufacturer or other third-party sites. RMD is not responsible for their privacy practices or content.

We may update this policy to reflect changes in our operations or the law. Updates will appear on this page with a new last modified date.

Questions about this policy or how we handle your information? Contact us:
Rocky Mountains Distributing
Phone: 800-758-1038

Email: info@rmdcolorado.com