RMD Is Hiring a Billing

About the job

Rocky Mountains Distributing (RMD) exists to help our customers THRIVE by providing one-stop lifelong sales and world-class service. We represent global industry leaders and world-class partners including Middleby Manufacturing Lines: Taylor Company, Blodgett, Pitco, TurboChef, Concordia, SouthBend, Middleby Marshall, Broaster, Flavor Burst and many more. RMD is the exclusive factory-authorized warranty service provider for many of these equipment lines as well.

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We are a full-service provider and a distributor for an exclusive worldwide manufacturer of food service equipment to the Rocky Mountain region. We work with a wide variety of food service establishments finding the right equipment solutions and avenues to be more profitable for our customers. Our Customer Service philosophy and personal stake in our associates are what set us apart from the competition. We are growing our team and currently looking for a well-qualified Billing/Accounts Receivable Specialist.  The equipment we service includes “cold” side and “hot side” cooking equipment. Soft serve ice cream machines, shakes, frozen yogurt, grills, speed ovens, conveyor ovens, custard machines, frozen dessert machines, frozen beverage machines and the list goes on and on.

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We are looking for outstanding team members who espouse our core values and defining convictions. Folks who are hungry, courageous, enthusiastic, and curious. Customer-focused on recognizing that everybody is a customer. Team members who are humble, selfless, patient, respectful and collaborative.

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Responsibilities

• Relentlessly deliver high-quality, amazing work.

• Live and breathe RMD's Five Core Values, "Hungry, Customer-Focused, Team, Spark and Innovation".

• Generates and sends out a high volume of service/warranty invoices daily, including coordination of workflow through our corporate software program, Southware.

• Input of service invoices daily into third party service platforms.

• Performs accounts receivable functions, as needed, including customer payments and delinquencies, AR aging analysis and customer account maintenance.

• Contact customers/national accounts/manufacturers and fellow distributors as needed to obtain paperwork required to complete billing.

• Provide high level customer service including receiving telephone calls, communicating with sales, support staff, branches and customers as required.

• Collaborate with sales, service, and parts teams to ensure accurate and timely billing for service calls and installations.

• Generate and analyze billing reports using Excel, pivot tables, and other data tools to identify trends and streamline processes.

• Investigate and resolve problems and discrepancies in billing while maintaining strong customer relationships.

• Leverage automation and AI-driven tools to improve efficiency and accuracy in billing workflows.

• Maintain a current and up-to-date procedure manual on direct responsibilities and provide cross-training to ensure that critical responsibilities are completed when out of the office.

• Work with the entire RMD team to assist fellow team members in daily operations and respond where support is needed.

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Qualifications & Skills

• Associate degree or equivalent experience: 2+ years of experience in billing, invoicing or accounts receivable, ideally in a service/warranty industry.

• Creative problem-solver, investigative, with the ability to turn data into actionable insights.

• Experience working in the refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor Company or equivalent product lines, (i.e., Cornelius, FBD, Electrofreeze or Stoelting) and Middleby.

• Microsoft Office, especially Excel skills, including pivot tables, formulas, and data visualization.

• Smartphone and tablet literate, with the ability to learn and navigate new software quickly.

• Working knowledge or strong interest in AI tools and automation to enhance productivity.

• Strategic, proactive, highly organized. Comfortable working both singularly on projects from start to finish, but also excels in a team environment.

• Self-awareness: you understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations

• Flexible nature with the ability to prioritize and handle multiple tasks/activities simultaneously.

• Deal with customers, staff and other departments in a professional, courteous and assertive manner.

• Possess the skills and knowledge to take a leadership role as needed to represent the job functions in meetings.

• Highly productive, positive, motivated, mature, adaptable and able to hold others accountable.

• Strong communication skills and a proactive, “get-it-done” mindset.

• Excellent attention to detail, relentless follow-up skills and strong administrative talents.

• Southware or other automation experience a plus.

• Warranty experience a plus.

What Makes You a Great Fit?

• Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities.

• Thrives in a fast-paced, challenging environment, excellent organizational and time-management skills with an understanding that our business is not solely office-based nor is it exclusively traditional office hours of 9am-5pm.

• Excellent sense of accountability, personal awareness, foresight, ownership, humility, & integrity.

• Exquisite communication and interpersonal skills.

• You’re curious and resourceful — you don’t just see a problem; you explore new tools and approaches to solve it.

• You’re energized by finding smarter, faster ways to work, whether it’s a clever Excel formula or testing a new AI-based workflow.

• You thrive in innovation: applying creative problem-solving and technology (including AI-driven tools) to modernize billing.

• You exhibit spark: bringing energy to explore new processes that improve accuracy and customer satisfaction.

• We work in Southware and Microsoft 365, and we’re continuously testing automation and AI solutions to help our team work smarter. If you’re excited by data, process improvement, and new technology, you’ll fit right in.

Benefits:

• We offer competitive salaries, excellent benefits package, ongoing training and development opportunities.

• Job Type: Full-time, In-office. Medical / Dental / Vision / Life / 401K